Find solutions to common problems, or contact us

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Billing Support

Do you charge for site surveys?

We may request to do a site survey before scheduling a fixed wireless install, or fiber install. We don't charge for site surveys, the surveys are done to make sure you can get a good signal from one of our towers, or to see what materials are needed to complete the installation.

To schedule a site survey, select a plan and fill out the form, or contact us.

Why is my bill higher than the plan advertised?

Our plans list the price without tax, and without add-ons.

We don't have surprise add-ons, like charging a modem rental fee, or unlimited data. For a list of available add-ons, check out our pricing section.

Do you offer any promotional pricing?

In general, all of our customers in a given area pay the same rate for each plan.

Check out our pricing section for a list of current promotions, including referral credits.


I'm not getting the advertised speeds

Here are some common causes:

  • You have a poor WiFi connection. Try wiring directly to the router and running a speed test again
  • There is an obstruction between the antenna on your roof and our access point. Visually inspect that the path is clear (including snow!)
  • Our network is overloaded. We are constantly monitoring our network to make sure this doesn't happen.

Try restarting your router to see if that helps. If you are still seeing bad speeds, contact us and we'd be happy to help!


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Still need help?

You can reach us via email: or at 780-753-0234

If you are a business customer with priority 24/7 support, you can reach us by calling the number on the equipment installed in your business.